Can't update firmware 2.10.1 on a new Theta V

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Can't update firmware 2.10.1 on a new Theta V

Postby polystorm » 03 Mar 2018, 16:31

Just bought the Theta V 2 days ago and I tried updating the firmware on OS High Sierra, Windows 10 64 and iOS 11. The wheel on the desktop app spins for 6 minutes and eventually the blue light and camera icon on the unit goes off, then I get the message "Check the network connection". Nothing wrong with my network connection but I looks like the phone would go to sleep.

So I turned off sleep mode hoping this was the problem, but I tried updating the firmware again, and I STILL got the "Check the network connection".

This is ridiculous. No way to contact support outside of the US. The apps are UN-intuitive. I posted a nasty review on their facebook page and Kevin Camacho from Ricoh messaged me for my contact info. I sent him my email but it's been a day and haven't heard anything.
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Re: Can't update firmware 2.10.1 on a new Theta V

Postby MikeLenser » 06 Mar 2018, 10:11

I had trouble updating the firmware via the Windows app (running Windows 10 64bit) but it worked flawlessly using the iphone app. Maybe try updating using the app on your phone?
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Re: Can't update firmware 2.10.1 on a new Theta V

Postby GregoryK » 30 May 2018, 20:44

I have this exact problem, just bought a theta V. tried to update firmaware using windows, mac, android, and i even drove to a friends house with no luck. Any info on this ?? :cry:
GregoryK
 
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Joined: 30 May 2018, 20:42

Re: Can't update firmware 2.10.1 on a new Theta V

Postby vondes » 14 Jul 2018, 10:25

Did u try spy somebody with spy phone on Android? Is it work good? Where can we test it ?
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Re: Can't update firmware 2.10.1 on a new Theta V

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