Problem with Basic App, Failed to load file

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Problem with Basic App, Failed to load file

Postby JimenaHeredia » 25 Nov 2018, 22:38

Hi, I'm having a big problem trying to convert video into the basic application of my Tetha S camera, I try to drag the file and there is an error. and installed the basic app in another Windows 10 PC and I have the same error. Dispose of Basic app and adobe air, and install again but the error persists. I need help to convert my videos. always the error message is "An error has ocurred, Failed to load file"
JimenaHeredia
 
Posts: 1
Joined: 25 Nov 2018, 15:12

Re: Problem with Basic App, Failed to load file

Postby PavelKlimes » 27 Dec 2018, 18:02

I have the same problem!
It seems it comes with the new update, because last month I had no problem with it.
Still images work fine, but when I try to upload mp4 for -er conversion it fails with "Failed to load file ....mp4"
PLEASE HELP!
PavelKlimes
 
Posts: 1
Joined: 27 Dec 2018, 18:01

Re: Problem with Basic App, Failed to load file

Postby Laszpa » 29 Dec 2018, 16:02

HI,
I confirm I have the same problem with Ricoh Theta version 3.8.0. I can't load files *.mp4

Regards,
Wojtek Palasz
Laszpa
 
Posts: 1
Joined: 29 Dec 2018, 16:00

Re: Problem with Basic App, Failed to load file

Postby MarcoMeeen » 03 Jan 2019, 16:22

I have the same problem with Ricoh Theta version 3.8.0. I can't load files *.mp4
with the Theta V

Marco Mee├čen
MarcoMeeen
 
Posts: 1
Joined: 03 Jan 2019, 16:21

Re: Problem with Basic App, Failed to load file

Postby BernandoBern » 03 Jan 2019, 20:01

same problem here!
And I cant find older version!
MP4 Files form Theta v
3.8.0 app says "Failed to load file"

Windows 10
BernandoBern
 
Posts: 1
Joined: 03 Jan 2019, 20:00

Re: Problem with Basic App, Failed to load file

Postby JordiSerra » 09 Jan 2019, 11:41

Hello good day! I do not know if it is the right place to ask my question. I pray if there is someone who can indicate me where to make my query.

Query:
A few days ago I updated the fimware of my camera RICOH THETA V to Version 2.50.1, also update my desktop and smarphone app. The process was successful.

The problem is that now when I download the videos and convert them with the RICOH THETA basic application for Windows, it does not convert them.

I was able to read in a forum https://community.theta360.guide/t/3-7-3-and-3-8-windows-software-doesnt-work/3830 that the problem can be from the RICOH desktop app THETA for Windows (R) versions 3.7.3 and 3.8.0. Apparently, with version 3.7.0 the problem disappears. Yeah that's right. Could you tell me the download link of version 3.7.0?

Below I detail the current updates of my applications:

PC
Basic application RICOH THETA for Windows (R) last update 13 Dec 2018 version 3.8.0
Application RICOH THETA Movie Converter version 2.0.1

Smartphone
THETA S application for smartphone last update 12 Dec 2018 version 1.21.0
THETA + app for smartphone last update 12 Dec 2018 version 2.0.6.000
THETA + Video application for smartphone 1.7.1.000

Camera
The latest firmware version for the RICOH THETA V is from November 8, 2018 "Version 2.50.1".


I would pray if you could help me since I have been trying to solve this great inconvenience and I have not been able to achieve it.


Thank you for your attention.


Regards!
JordiSerra
 
Posts: 1
Joined: 09 Jan 2019, 11:38


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