New Theta S: Wifi Not Connecting to Smartphone

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Re: New Theta S: Wifi Not Connecting to Smartphone

Postby RobChang » 05 Jan 2017, 01:59

I encountered the same connection issues with my Ricoh Theta S (Firmware 1.82) and iOS App (1.12.1). My Ricoh and iPhone would connect via Wifi, Google Street maps would work, but the Theta S app would not work. I tried the following, today, and it's working again.

- Make sure Theta S is not connected to your iPhone (Wifi light will be blinking on Theta S)
- Deleted Theta S app (plus any any other Theta apps if installed
- Re-installed the Theta S app
- Launched the Theta S app. Make sure to *agree* to all the questions regarding access to location, your photo album, etc. I think this was the issue -- for some reason my app lost access privileges.
- Connect iPhone and Theta
- Re-launch Theta S app

Hope this helps anyone else who has encountered this problem.

-Rob
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Re: New Theta S: Wifi Not Connecting to Smartphone

Postby RaymondChoy » 09 Jan 2017, 06:48

I've read most of the prior posts.

I have an iphone SE (the least expensive one still available still on Apple website).

I was able to get the Theta S app to work when first installed a week ago. Then tonight I could not get the Theta S camera to connect via wifi to the Theta S app on my iphone SE or my ipad air even though in control settings it did put a check indicating connected to Theta S camera on my iphone SE wifi. The Theta app however kept saying failed to connect.

When trying to connect Theta S camera to my ipad air it just kept promting me to enter password and even though I used the correct serial number on bottom of Theta S camera it kept asking me again to re-enter the password.

I basically tried "forgetting" Theta S in wifi settings on my iphone, turning one device on, then other off, then both, then powering up camera and then pressing the wifi middle button.

Finally the only thing that worked was to connect my iphone SE to my laptop to un-install the Theta S app from my iphone SE, then re-install the Theta S app to my iphone SE.

Hope this helps.
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Re: New Theta S: Wifi Not Connecting to Smartphone

Postby JLMast » 18 Jan 2017, 12:44

Hey there,

I've got the same issue with my Theta S. Won't connect to wifi when using the Theta S App (american) but works with the Theta S asian App. Works with Google Street View.

Also, I can't access the Theta S via the windows app and therefore can't update the firmware.

I've tried doing the few tricks given in this thread with no success.

Any ideas?

Thanks!
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Re: New Theta S: Wifi Not Connecting to Smartphone

Postby codetricity » 18 Jan 2017, 23:08

to update the firmware, are you using Adobe Air 23 on Windows?

https://theta360.com/en/info/support/2016-12-19/

For WiFi, you can try to rotate the WLAN channel of the camera.
https://developers.theta360.com/en/docs/v2.1/api_reference/options/_wlan_channel.html

Put the phone right next to the camera, less than a foot from it.
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Re: New Theta S: Wifi Not Connecting to Smartphone

Postby alohali » 22 Feb 2017, 12:12

Hello there,
I have the same problem from a Theta S Software bought in Birmingham too..
It just won't connect to wifi. I tried Phone samsung, Android Icannot connect To Software devices RICOH THETA S
Please someone help!
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Re: New Theta S: Wifi Not Connecting to Smartphone

Postby DavidSaunders » 22 Feb 2017, 14:12

I have a Samsung 360 as part of a Google loan scheme. It is forever not connecting to my phone which is a Moto G 4 it is also problematic with my wife's Samsung Galaxy 5

I was going to bail with Samsung 360 and go to Ricoh Theta S (purchase) but looking at these posts is very off putting

What can I do ??
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Is Theta S dependable for work projects - ios?

Postby josephcordova » 24 Feb 2017, 23:04

I am about to purchase a Theta S (or was about to until seeing this thread), and I'm still seeing wi-fi connection problems being discussed as on now, February 24, 2017. I've got an iPhone 5S or a squirrely 6 Plus that I can use with the Theta S.

This is for WORK (shooting rooms in houses for sale), and I need to have as much remote control as possible, including camera settings, and I need to see and know that I have a good picture before I leave a home. Most homes will not have wi-fi, and I've presumed that the Theta S comes up as a wi-fi connection in ios.

Any news on the current state of affairs? Should I buy a Theta S, or is it still to risky to depend on for work projects, where it needs to function properly?

- Jay/Atlanta
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Re: New Theta S: Wifi Not Connecting to Smartphone

Postby PatrickDAldridge » 14 Mar 2017, 14:18

**FIGURED IT OUT!**

So this is not the ideal, but it does work. Search through your App store and you will find a Chinese Theta S application. Download it! Now, remember what areas you need to push to authorize the application. Boom. This application does work and it is not buggy. Like I said, it is not ideal, but it does work.
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Re: New Theta S: Wifi Not Connecting to Smartphone

Postby wessims » 25 Mar 2017, 14:06

So this is just great. I can use the 3rd party Ricoh Theta remote App downloaded from the app store to preview and take pictures and videos. I can take a picture or video with the Apple Watch app. But when I open the factory Ricoh Theta S app, downloaded (10 different times/ways) TODAY - the camera CAN NOT connect to the factory app. How is it possible that a third party developer is able to build an app that connects to the camera better than the manufacturer's OEM App? Mind-boggling. Worse is that I have wasted almost an hour on a beautiful Saturday deleting apps, forgetting networks and trying every manner of re-establishing a working camera-app connection and to no avail. Help please?
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Re: New Theta S: Wifi Not Connecting to Smartphone

Postby DevelopingZack » 05 Apr 2017, 13:00

I had a very similar issue earlier today. The only variable that changed was that I had connected my phone to a new wireless network between the last uses of the Theta S.

When I tried to connect to the Theta Wifi while still in range of the new network, the phone would tell me I had the incorrect password for the Theta network.

Once I 'forgot the network' my phone auto connected to the Theta S Wifi without me having do actually do anything.

I have a feeling that if the phone detects a far stronger Wifi Connection, it will hiccup when connecting to the Theta. Hope this helps someone else!
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Re: New Theta S: Wifi Not Connecting to Smartphone

Postby JoelLucas » 29 Apr 2017, 15:50

Same problem here :
I tried a solution in firing the Theta app on the Iphone, and download the Harald Meyers's App ( 3,99€ ) : Theta S Remote for Ricoh Theta Cam : works great with many additional functions... no more problems

The original Ricoh Theta App seems to be bugged .... !

Enjoy !
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Re: New Theta S: Wifi Not Connecting to Smartphone

Postby codetricity » 02 May 2017, 18:33

JoelLucas wrote:Same problem here :
I tried a solution in firing the Theta app on the Iphone, and download the Harald Meyers's App ( 3,99€ ) : Theta S Remote for Ricoh Theta Cam : works great with many additional functions... no more problems


Thanks for this report. I post a link to this discussion as well as download information for the app here.
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Re: New Theta S: Wifi Not Connecting to Smartphone

Postby micheal0909 » 31 May 2017, 03:07

Hey MarkBennett,
I have also faced the same issue. I asked many people to fix my issue. But lately I understood that this problem is due to older version of app. When I download and try latest version of app from tutu helper, it worked for me. Hope this will help for you.
Thanks and regards,
Cerlon,
Tutuhelper
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Re: New Theta S: Wifi Not Connecting to Smartphone

Postby codetricity » 31 May 2017, 17:01

Is this a real solution or are you just trying to promote your app? It seems like a person would just update the latest THETA mobile app.
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Re: New Theta S: Wifi Not Connecting to Smartphone

Postby Jimmyes » 03 Jun 2017, 05:37

just resolved my problem : wifi connection but its says "authentification failed" it might be already hard reset / factory reset, for the password its just fill with the name of the wifi from your theta s name, usually begin with : XS00............ not the password show from the bottom product shown, try it 2-3 times, after connected, just add the new passw you want.
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Re: New Theta S: Wifi Not Connecting to Smartphone

Postby BellaGoeres » 10 Jul 2017, 09:10

I have downloaded iOS 11 before the native release on my iPhone. and I also having trouble of after installing iOS 11 Wi-Fi not working my iPhone. But on Google I found a solution to solve the problem and got rid of the problem easily.
- 1. Disable and Re-enable Wi-Fi Trigger
- 2. Reboot Your iDevice (iPhone)
- 3. Forget Wi-Fi Network and Rejoin
- 4. Reboot your Wired / Wireless Router/modem
- 5. Delete VPN App and test Wi-Fi again
And more information here - Wi-Fi Not Working iOS 11
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Re: New Theta S: Wifi Not Connecting to Smartphone

Postby jwalker5006 » 02 Aug 2017, 17:17

I had the same problem as everyone else until I did the following
1. Removed all Ricoh apps
2. forgot network (iphone)
3. plugged in camera to computer, updated firmware
4. re installed theTA app
5. Launched theTA app and made sure to click allow/yes/ok for all questions asking for access (I think this was key)
6. Turn on Wifi on Camera, connect phone to wifi network. (I think you can do this before or after)
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Re: New Theta S: Wifi Not Connecting to Smartphone

Postby mozarito » 29 Aug 2017, 17:27

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