The place to discuss general topics.
Discussions on RICOH THETA shooting techniques, spherical images or self-made apps on theta360.com, introduction of attachments, etc.

Issues so far.

Postby LukeSoanes » 07 Jan 2016, 14:13

Hey guys thought I would share my experience so far with the new theta.

I enjoy how much bang for your buck you really get with this device.
My problem however is the lack of customer service.
The device has a faulty lens as one side of the device is slightly out of focus with every image.
The device over heats and turns of after 4minutes continuous recording video.
There are no manual controls for video and the frame rate is in NTFC causing all lights to flicker in all video when lights are present.
I've been waiting for a reply from the support team and had no reply regarding a replacement.
I had such high hopes for this device but the lack of support just fuels the fire of a faulty device with no video functionality.

I hope somebody from the customer service team reads this and gets the ball rolling on a replacement.
Either they lack in service or can't keep up with the requests for replacements.
Apologies for the negative post but it's getting a little long in the tooth.
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Re: Issues so far.

Postby mbirth » 07 Jan 2016, 15:40

I had the same problem with an out-of-focus lens. After writing with the Ricoh support I was referred to a contract repair center here in Germany. I had to send the Theta to them and they organised a new one which arrived today. The whole process from sending the camera to them and receiving the replacement took almost a month because of the holidays.

Next time, I'll order from Amazon as they usually solve such problems a lot faster.
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Re: Issues so far.

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Re: Issues so far.

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Re: Issues so far.

Postby iroot » 07 Aug 2018, 19:53

Even I am facing similar issue about the Customer Service. The device overheats and turns after 5minutes continuous recording video. The Product I'll order from Online as they usually solve such problems a lot faster. I am satisfied with what is there.
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