Can't update firmware 2.10.1 on a new Theta V

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Can't update firmware 2.10.1 on a new Theta V

Postby polystorm » 03 Mar 2018, 16:31

Just bought the Theta V 2 days ago and I tried updating the firmware on OS High Sierra, Windows 10 64 and iOS 11. The wheel on the desktop app spins for 6 minutes and eventually the blue light and camera icon on the unit goes off, then I get the message "Check the network connection". Nothing wrong with my network connection but I looks like the phone would go to sleep.

So I turned off sleep mode hoping this was the problem, but I tried updating the firmware again, and I STILL got the "Check the network connection".

This is ridiculous. No way to contact support outside of the US. The apps are UN-intuitive. I posted a nasty review on their facebook page and Kevin Camacho from Ricoh messaged me for my contact info. I sent him my email but it's been a day and haven't heard anything.
polystorm
 
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Joined: 03 Mar 2018, 15:46

Re: Can't update firmware 2.10.1 on a new Theta V

Postby MikeLenser » 06 Mar 2018, 10:11

I had trouble updating the firmware via the Windows app (running Windows 10 64bit) but it worked flawlessly using the iphone app. Maybe try updating using the app on your phone?
MikeLenser
 
Posts: 5
Joined: 27 Nov 2017, 09:05

Re: Can't update firmware 2.10.1 on a new Theta V

Postby GregoryK » 30 May 2018, 20:44

I have this exact problem, just bought a theta V. tried to update firmaware using windows, mac, android, and i even drove to a friends house with no luck. Any info on this ?? :cry:
GregoryK
 
Posts: 1
Joined: 30 May 2018, 20:42

Re: Can't update firmware 2.10.1 on a new Theta V

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